BitMart Login — Quick Start & Troubleshooting (Canada)

Overview

BitMart is a global cryptocurrency exchange that allows users to trade, deposit and withdraw digital assets. This page focuses on the BitMart login process and related issues for users in Canada, covering how to sign in, enable two-factor authentication (2FA), recover access, and troubleshoot login problems.

How to sign in (step-by-step)

1. Open the official BitMart website or launch the BitMart mobile app — always verify the URL or app source.
2. Click Log In (top right) and enter your registered email address and password.
3. If you have 2FA enabled, enter the code from your authentication app (e.g. Google Authenticator, Authy) or your SMS code as required.
4. Optionally, choose Remember this device only on private devices to reduce frequent prompts.

Tip: Use a strong, unique password and store it in a reputable password manager. Never reuse passwords used for banking or other critical accounts.

Setting up and managing 2FA

Two-factor authentication provides a critical second layer of protection. To enable it:

• Go to Account Settings > Security on BitMart.
• Choose an authenticator app (recommended) and follow on-screen steps to scan the QR code and save backup recovery codes.
• Store backup codes in a secure place — paper copy or encrypted password manager.

If you change or lose your phone, follow BitMart’s 2FA recovery steps — typically requiring identity verification and account details.

Troubleshooting common login issues

• Forgot password: Use the Forgot Password link to request a reset email. Check spam folder and ensure you use the registered email.
• 2FA not working: Confirm time synchronisation on your device (authenticator apps require correct time). Re-sync or restore from backup codes.
• Account locked: Repeated failed attempts may temporarily lock access—follow on-screen prompts or contact support.
• Suspicious activity: Do not share one-time codes or passwords. Contact BitMart support immediately.

Account recovery & support

If you cannot regain access, prepare the following before contacting BitMart support: registered email, user ID, date of account creation, recent transaction IDs, and a government-issued photo ID (if requested for KYC). Use official BitMart support channels to avoid phishing scams.

Security best practices (for Canadian users)

• Enable 2FA with an authenticator app.
• Use a hardware wallet for long-term holdings where possible.
• Verify website URL carefully and avoid logging in on public Wi-Fi without a VPN.
• Monitor your account and withdraw to cold storage for large balances.